If you have deleted your QR code by mistake or cannot use it, please contact with us via chatting or sending an email. We will support you as soon as possible. Our customer support is available 24/7.
Category Archives: Connection or qr issues
If you cannot scan your QR code, there are several reasons for this: 1. Your phone is not compatible with eSIM / unlocked Make sure that your phone is compatible with eSIM. Check our list of device supported with eSIM. If yes, you can move to step 2. Make sure that your phone is unlocked. […]
If your device is network locked, you cannot use it abroad. An eSIM can only be installed on the mobile device which is network-unlocked and eSIM-compatible. In this case, you should contact your network carrier to unlock it.
Provides answers to questions about solving issues related to installing, activating, using and managing eSIMs. If you cannot find the question and answer you want, please contact us via chat or email. Our support team is available 24/7.